Leadership combined with professional opportunity and personal growth is the foundation of success for Crestline Hotels & Resorts. Each of the Company's senior executives averages more than 25 years of hospitality experience and has built an esteemed reputation upon the management of financially successful hotels. Through these strong leadership role models, and a focus on internal professional development in a competitive atmosphere, Crestline is building the hotel industry leaders of tomorrow as part of our hotel management team today. It is this focus on developing the best talent in the hospitality and hotel management industry that radiates from each of our Senior Executives as Crestline works towards its ultimate objective - enhancing each hotel's value for the owner and hotel management team.
President & Chief Executive Officer
James Carroll is President & CEO of Crestline Hotels & Resorts, LLC. James joined Crestline in 2004 from Dell, Inc., where he held several operations and financial management positions. In his initial role at Crestline, James served as SVP & Treasurer. In 2006 he was promoted to CFO, and in 2010 was promoted to President & CEO of Crestline Hotels & Resorts.
As CEO of Crestline, James has responsibility for all corporate functions, and the management of the Company's growing portfolio throughout the United States. Through a dedicated team of over 5,000 associates, Crestline has grown to become one of the top ten hotel management companies, and has earned the elite status of being qualified to manage the hotels under the Marriott, Hilton, Hyatt, and IHG brands.
During his tenure with Crestline, James was also closely involved in the formation and growth of Playa Hotels & Resorts, an international private equity real estate venture. He assisted in raising over $580 million of equity, and secured over $835 million of corporate and property level debt financing for international projects.
James holds the degree of Master in Business Administration from the Harvard Business School, and is a graduate of the U.S. Naval Academy. Previously, he served as a Naval Aviator and Lieutenant in the United States Navy. James is an active member of Marriott’s Rooms Advisory Board. In addition, he serves on the Board of Directors for Armada Hoffler Properties, Inc. (NYSE: AHH) and for ServiceSource, Inc.
Executive Vice President, Chief Financial Officer & Chief Investment Officer
Edward Hoganson is Executive Vice President, Chief Financial Officer & Chief Investment Officer of Crestline Hotels & Resorts, LLC. Ed rejoined Crestline in 2019, from Hospitality Investors Trust, Inc. (HIT) where he served as Chief Financial Officer and Treasurer, leading the assemblage of a $2B plus portfolio of over 140 hotels. In his position with Crestline, Ed leads an aggressive strategy to target the acquisition of, and investment in, hotels throughout the U.S. and growing Crestline’s best-in-class management business. Ed also works closely with the owners of Crestline-managed hotels to source additional investment opportunities for them.
Ed’s career with Crestline and its affiliated companies spans more than 15 years. From 2007 until 2014, he served as Crestline’s CFO and EVP of Finance and Business Development, overseeing the company's assets and leading the push to acquire new properties for management. Ed began his career with Deloitte and then joined Marriott International where he held various finance positions during the six years before beginning with what was then Crestline Capital.
Ed holds a Bachelor of Arts from Yale University, a Master of Arts in International Relations from the University of Pennsylvania and a Masters of Business from The Wharton School. He has served as an affiliate faculty member at George Mason University and Georgetown University, lecturing on hospitality finance
Senior Vice President & General Counsel
As Senior Vice President & General Counsel for Crestline Hotels & Resorts, LLC, Mónica Bernstein is responsible for all legal issues arising with respect to hotel operations, hotel development, corporate governance, and asset management for Crestline Hotels & Resorts.
Mónica joined Crestline from Interstate Hotels where she served as Corporate Counsel before being promoted to Vice President of Legal and later Senior Vice President, Assistant General Counsel. Prior to that she was an Associate with Williams & Connolly LLP, in Washington, D.C., representing clients in matters involving complex commercial litigation, contract law, securities law, the False Claims Act, and general torts, with a focus on international disputes. She clerked for The United States District Court, The Honorable Chief Judge Federico A. Moreno, Miami, FL, and she was a research assistant for the Institute for Cuban and Cuban-American Studies, the University of Miami.
Ms. Bernstein earned a Juris Doctor from The George Washington University Law School, Washington D.C, where she was recognized with several accolades including being named a George Washington Scholar, a member of the George Washington Law Review, as well as a Writing Fellow and Dean’s Fellow. She earned a B.A. in Economics and Spanish Studies from Duke University, Durham, NC. Ms. Bernstein is a member of the Bar in Florida and the District of Columbia. She is bilingual in English and Spanish.
Aaron J. Olson
Senior Vice President of Hotel Operations
Aaron Olson is Senior Vice President of Hotel Operations for Crestline Hotels & Resorts. He is responsible for providing senior oversight to Crestline’s hotel operations team. In addition, he supports the operational focus for the Company’s strategic growth initiatives and new hotel developments.
Aaron joined Crestline in 2017 as Vice President of Operations for the West Coast. Prior to joining the Company, Aaron was Vice President of Operations for Interstate Hotels & Resorts. His career spans two decades and also includes management positions with RIM Hospitality, Wright Investments, and Texas Western Hospitality. He began his career with Marriott International.
Aaron’s vast experience in hospitality leadership, coupled with his understanding of both geographic and vertical markets, multiple brands, and complex ownership groups, has resulted in a solid track record of running successful hotels.
Vice President, Revenue Management & E-Commerce
Carolee Moore joined Crestline Hotels & Resorts in 2000. She is responsible for leading a team that manages revenue and eCommerce for Crestline’s portfolio of hotels. She previously served as Vice President, Sales & Marketing for the company and brings more than 25 years of hotel experience to her position. Before her promotion to a corporate leadership role, Carolee led the group sales team at the Emory Conference Center Hotel, an independent conference center hotel in Atlanta which is managed by Crestline. Prior to Crestline, she held sales and operations positions with Promus Hotels (now Hilton) on the West Coast and in the Carolinas. She opened extended-stay hotels as a Director of Sales and led select-service hotels as a General Manager.
Carolee earned a B.S. in Hotel, Restaurant and Tourism Administration from the University of South Carolina and completed her Executive MBA at the J. Mack Robinson College of Business at Georgia State University. She was the recipient of the 2015 Distinguished Alumni Award for the University of South Carolina Hotel, Restaurant and Tourism Management program. She currently participates on a variety of Advisory Committees and focus groups for brands and industry organizations
Vice President, Sales & Marketing
As Vice President of Sales and Marketing, Kyle Hamill is responsible for the development and implementation of sales and marketing strategies to generate revenue for each of Crestline Hotels & Resorts’ managed hotels. Kyle joined Crestline in 2018 from his previous position as Vice President of Sales & Marketing for Urgo Hotels & Resorts. Prior to Urgo, he held leadership positions with Marriott branded hotels, including Director of Sales & Marketing for the Singer Island Marriott Resort and Director of Sales for the Marco Island Marriott Resort
Kyle began his hospitality sales career with Marriott International where he held positions across multiple disciplines including sales and marketing, event booking, and catering. He holds a Bachelor of Science degree from Providence College, Providence, Rhode Island. He is a member of Marriott’s Franchise Marketing Advisory Committee.
Vice President of Hotel Accounting & Finance
As Vice President of Hotel Accounting and Finance at Crestline Hotels & Resorts, Wayne Carney is responsible for the accounting and finance discipline for all property level operations. Wayne joined Crestline in 2015 and brings over 30 years of finance experience. He previously served as the Vice President of Financial Services for Hersha Hospitality Management. Prior to that role he was the Vice President of Property Accounting for Dolce Hotels.
Wayne started his career with Marriott and served in financial leadership roles at multiple hotels, including two international assignments. He held the positon of Director of Finance at the Mayflower Hotel and the Marriott Wardman Park Hotel in Washington, DC prior to his service as the Senior Regional Director of Finance and Accounting for Ritz Carlton’s Southeast Caribbean and Latin America Region.
Wayne is a CPA and a graduate of Duquesne University in Pittsburgh, PA. He earned his Executive MBA at Loyola University of Maryland.
Vice President, Human Resources
Deanne Johnson-Anderson is the Vice President of Human Resources for Crestline Hotels & Resorts, LLC, where she has been employed since June 2004. Deanne is responsible for the oversight of all human capital concerns for the company including benefits & compensation, legal compliance, training and development, labor relations and employee relations. Prior to joining Crestline, Deanne worked with Starwood Hotels overseeing the human resource efforts for the Mid-Atlantic region.
Deanne holds an M.B.A. in Organizational Behavior and Development from George Washington University and a B.S. in Hotel Administration and Management from Cornell University. She is certified in various Human Capital programs to include diversity, behavioral assessments and team dynamics and is PHR and SHRM-CP certified.