A World-Class Hospitality Company

Executive Team

Leadership combined with professional opportunity and personal growth is the foundation of success for Crestline Hotels & Resorts. Each of the Company's senior executives averages more than 25 years of hospitality experience and has built an esteemed reputation upon the management of financially successful hotels. Through these strong leadership role models, and a focus on internal professional development in a competitive atmosphere, Crestline is building the hotel industry leaders of tomorrow as part of our hotel management team today. It is this focus on developing the best talent in the hospitality and hotel management industry that radiates from each of our Senior Executives as Crestline works towards its ultimate objective - enhancing each hotel's value for the owner and hotel management team.


James Carroll
President & Chief Executive Officer

James Carroll is President & CEO of Crestline Hotels & Resorts, LLC.  Mr. Carroll joined Crestline in 2004 from Dell, Inc., where he held several operations and financial management positions.  In his initial role at Crestline, Mr. Carroll served as SVP & Treasurer.  In 2006 he was promoted to CFO, and in 2010 was promoted to President & CEO of Crestline Hotels & Resorts.
 
As CEO of Crestline, Mr. Carroll has responsibility for all corporate functions, and the management of the Company's growing portfolio throughout the United States. Through a dedicated team of over 5,000 associates, Crestline has grown to become one of the top ten hotel management companies, and has earned the elite status of being qualified to manage the hotels under the Marriott, Hilton, Hyatt, and IHG brands.
 
During his tenure with Crestline, Mr. Carroll was also closely involved in the formation and growth of Playa Hotels & Resorts, an international private equity real estate venture.  He assisted in raising over $580 million of equity, and secured over $835 million of corporate and property level debt financing for international projects.
 
Mr. Carroll holds the degree of Master in Business Administration from the Harvard Business School, and is a graduate of the U.S. Naval Academy.  Previously, he served as a Naval Aviator and Lieutenant in the United States Navy.  Mr. Carroll is an active member of Marriott’s Rooms Advisory Board.  In addition, he serves on the Board of Directors for Armada Hoffler Properties, Inc. (NYSE: AHH) and for ServiceSource, Inc.

Pierre Donahue
Executive Vice President and General Counsel

As Executive Vice President and General Counsel for Crestline Hotels & Resorts, LLC Pierre Donahue is responsible for all legal issues arising with respect to hotel operations, hotel development, corporate governance, and asset management for Crestline Hotels & Resorts.

Mr. Donahue joined Crestline from Marriott International where he enjoyed a 10 year career in which he rose from Corporate Counsel to Vice President and Assistant General Counsel and became the leader of the Law Department's North American Lodging Operations group, supervising six attorneys and nine paralegals. Prior to his tenure with Marriott International, Mr. Donahue was with the law firm Hogan Lovells where he first served in the antitrust department and then as a litigation attorney.

Mr. Donahue received his law degree from UCLA in 1988 with the Order of the Coif in approximately the top three percent of his class. He received his undergraduate degree from Boston College magna cum laude in 1984. Mr. Donahue is admitted to practice in the District of Columbia, the United States Court of Appeals for the District of Columbia Circuit, and the United States Supreme Court. He is a member of the American Hotel & Lodging Association's General Counsels Committee, and the Academy of Hospitality Industry Attorneys.

Vicki Denfeld
Executive Vice President, Sales & Marketing

As Executive Vice President of Sales and Marketing, Vicki Denfeld is responsible for the development and implementation of the sales, marketing and overall revenue generation for each of Crestline Hotels & Resorts, LLC's managed hotels. Ms. Denfeld joined Crestline in 2002 from her previous position as the Director of National Sales and Marketing for KSL Resorts, an owner/manager of luxury golf resorts. Prior to KSL, she held a similar position at the Miraval Resort in Tucson, Arizona.

Ms. Denfeld began her sales career as a District Manager with New York Airlines, followed by a 10-year career with The Ritz-Carlton Hotel Company. She held the positions of Associate Director of Sales at The Ritz-Carlton, Boston, and Director of Sales & Marketing at The Ritz-Carlton, Washington, DC, and The Ritz-Carlton in Tysons Corner, Virginia. Ms. Denfeld holds a Bachelor of Arts degree from Furman University in Greenville, SC. She is an active member of Marriott's Franchise Marketing Communications Advisory Council and the Westin Owners Marketing Advisory Board.

Terri Ryan
Senior Vice President of Hotel Operations

Terri Ryan is the Senior Vice-President of Hotel Operations for Crestline Hotels and Resorts. In this role, she is responsible for, and provides oversight to, Crestline’s entire hotel operations team. In addition, Terri provides strategic operational focus on Crestline’s growth initiatives and new hotel developments.

Prior to assuming her corporate role as Vice President of Operations in 2010, Terri held general manager positions within Crestline for over 10 years at hotels in the Washington, D.C. market including the Radisson Barceló Hotel, Holiday Inn on the Hill, and The Melrose Hotel. Prior to joining the company, she was with Loews Hotels for 10 years as Director of F&B and eventually the position of General Manager. Her past experience also includes management positions at the Sonoma Mission Inn and Spa in Northern California, as well as opening management positions with The Occidental Restaurant and McPherson Grill in Washington, D.C.

Ms. Ryan is a graduate of Catholic University in Washington, DC. Active in the hospitality industry, she was Vice-Chair of the Board of Directors for the Hotel Association of Washington, D.C. and a 1997 graduate of Leadership Washington. She is an active member of the Food & Beverage Advisory Board for Marriott International.