A World-Class Hospitality Company

Operations

Powered by some of the hospitality industry's sharpest minds and talented people, Crestline consistently raises the bar for performance and excellence in hospitality operations. Crestline is efficient, time-tested and cutting edge. With expertise across all of the major brands as well as independent, private label properties, Crestline's team is adept at operations in a broad range of markets from large cities, to resort destinations, to suburban and tertiary markets.

Crestline's size, and its breadth of services, enable the Company to uniquely customize operations for each property, delivering superior results. The operations team implements a unique process for benchmarking hotel performance within the Company's portfolio, as well as against assets managed by other companies. This benchmarking provides real-time knowledge about a hotel's positioning in the marketplace including its strengths, as well as where there is room for refinement. These reports are routinely shared with property owners as a tool for tracking progress. Ultimately, Crestline delivers optimal hotel performance and an asset that outperforms its market.

Crestline's Operations Services Include:

  • Customized Key Performance Indicators and month-end comparative reports
  • Annual Employee Opinion Survey
  • Quality Assurance Brand Inspection
  • EarthPact Benchmarking
  • Internal Accounting Audits
  • GSI, Guest Satisfaction Index, measuring service performance
  • Internal Human Resources audits
  • Monthly financial performance
  • Risk management audit/ safety initiatives