Hospitality Management Operations

Hospitality Management Services
Crestline Hotels & Resorts, Inc. is a noted leader in hospitality management operations.  Our hotel management operations programs are efficient, time-tested, and cutting edge.  Crestline's operations system is designed and led by an executive team of highly experienced hospitality industry veterans.
Crestline constantly benchmarks its hotels against each other and assets managed by other companies. We use this benchmarking process to continually review our operating procedures and to improve our performance. In benchmarking, Crestline employs various tools to ensure the hotels are performing optimally including:
  • Crestline Key Performance Indicators and month end comparative reports
  • Annual Employee Opinion Survey
  • LRA Brand Inspection
  • EarthPact Benchmarking
  • Hospitality ManagementSecret Shopper programs, both operationally and sales focused
  • Internal Accounting Audits
  • GSI, Guest Satisfaction Index, measuring service performance
  • Internal Human Resources audits
  • Monthly financial performance
  • Risk management audit/ safety initiatives
Crestline Hotels & Resorts, Inc. - Fairfax, Virginia (VA)
Located at
3950 University Drive Suite 301, Fairfax, Virginia 22030
Telephone: 571-529-6100 Fax: 571-529-6095
Email:  info@crestlinehotels.com 
Hospitality Management Services